Privacy Policy

At HeartVets we take your personal information seriously

HeartVets and Heartvets Diagnostics are registered trading names of HeartVet Consultants Ltd. In this privacy policy “we”, “us” and “our” refer to HeartVet Consultants Ltd.

This Privacy Policy applies where we are acting as data controller with respect to personal data of users of our services. This includes registered referral clients (owners of pets referred to us), referring veterinary surgeons including those engaged in CPD activities or those referring clinical patients to us, veterinary surgeons purchasing products from us or engaged in diagnostic equipment rental and analysis services, and users of the website and HeartVets social media channels.


1. Personal data processed by us.

1.1  We process personal data (name, place of work and email address) of veterinary surgeons and nurses/ assistants who register for CPD events and wish to remain updated about future CPD events. You may also join our CPD mailing list via our website.  In all cases we require your clear consent. This data may be used for marketing of CPD events we believe to be of interest to you but only to inform you of events organised and administered by HeartVet Consultants Ltd. ​


1.2 We may process information contained in any enquiry you submit to us regarding goods and/or services. This enquiry data may be processed [for the purposes of offering, marketing and selling relevant goods and/or services to you where you have requested further information or given consent.


1.2 We process personal data (name, address, phone numbers, email address, primary veterinary practice) of clients owning pets referred to us for investigation and treatment. The purpose of this is to contact clients to arrange appointments and to allow future communication regarding the patient’s condition and welfare. Clients may be contacted for follow-up appointments where appropriate relating to the clinical needs of that individual patient, or contacted for follow-up information where this may be deemed beneficial for either research studies or clinical audits.


1.3 We may process personal data (name, email address, place of work, phone number) of veterinary surgeons who refer clinical cases for investigation or treatment, request advice for clinical patients, or use our diagnostic services (Holter monitor rental and analysis, ECG or thoracic radiograph interpretation), advisory services (Vetoquinol “Ask the Expert”), and cardiologists submitting Holter data for analysis. The purpose of processing this data is to provide interpretation services relating to the individual condition and treatment of those patients involved. We request that personal information of clients is not supplied to us for these services where we do not need to have direct contact with the client (pet owner), such that only the patient may be identified and not the owner.


2. Payments for goods and services.

2.1 We process data of veterinary practices (but not individuals) with accounts for either visiting cardiology clinic services or interpretation services. Individual payment details or bank details are not processed in this way.


2.2 Card payment transactions are handled by our third party payment service “SagePay” which is fully self-contained and outside of our own systems. As such no personal bank account or payment card data is processed by HeartVet Consults Ltd. You can find information about the payment services providers' privacy policies and practices at


3. How we store your data

We will take appropriate technical and organisational precautions to secure your personal data and to prevent the loss, misuse or alteration of your personal data.  All data processed is stored digitally in secure encrypted computer archives and backed up to encrypted folders in cloud-based storage systems. We do not store paper consent forms or other forms containing personal data.

You acknowledge that the transmission of unencrypted data via the internet (either collected via our website forms, provided by email to us, or sent for the purposes detail below in section 4) is inherently insecure, and we cannot guarantee the security of data sent over the internet.


4. Providing your personal data to others

4.1 We may provide personal data of pet-owning clients to another veterinary practice to allow clinical services to take place at that satellite clinic. The purpose of this is to register details with the practice prior to the patient’s appointment and to contact the client regarding the specific appointment where needed, as well as collecting payment after the appointment or handling insurance claims. Consent will be obtained by that individual practice to process data relating to payment at this and subsequent visits.


4.2 We may share personal data with other referral practices where it is in the interest of the patient to be referred to another specialist service for further investigation and treatment outside the expertise of Heartvet Consultants Ltd. These centres include (but are not limited to):

Cave Veterinary Specialists, Wellington, Somerset

Vale Referrals, Dursley, Gloucestershire


4.3 We may share personal data of veterinary surgeons or nurses/assistants registered for CPD events with our third party book-keeping and accountancy service Codex Absolute Ltd. the purpose of this is to provide invoices/ statements for good or services and to allow reconciliation of payments.


4.4 We may share data and clinical information with insurance companies where we have been requested to do so for the purpose of insurance claims for individual animals where the client already holds an account with that insurance company and the client has consented for us to do so.


5. Retaining and deleting personal data

5.2    Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.


6. Amendments

We may update this policy from time to time by publishing a new version on our website. please check this page periodically to ensure you are happy with any changes to this policy. Any significant changes to this policy will be notified by email.


7.  Your rights

Your key rights are summarized below under the new data protection law. These rights are complex and as such it is recommended that you refer to the relevant laws and guidance from the regulatory authorities for a full explanation of these rights (

7.1   Your principal rights under data protection law are:

(a)    the right to access;

(b)    the right to rectification;

(c)    the right to erasure;

(d)    the right to restrict processing;

(e)    the right to object to processing;

(f)     the right to data portability;

(g)    the right to complain to a supervisory authority; and

(h)    the right to withdraw consent.

7.2    You have the right confirm whether or not we process your personal data and, where we do, to access the personal data, to determine purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. 

7.3  You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.

7.4    In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.


7.5  In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data.


7.6    You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.


7.7    You have the right to object to our processing of your personal data for direct marketing purposes. If you make such an objection, we will cease to process your personal data for this purpose.


7.8    You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.


7.9  If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.


7.10  You may exercise any of your rights in relation to your personal data by written notice to us, in addition to the other methods specified in this Section 15.


8. Cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.



9.1    Our website includes hyperlinks to, and details of, third party websites.

9.2    We have no control over, and are not responsible for, the privacy policies and practices of third parties.


10. Our details

10.1 Our website is owned and operated by HeartVet Consultants Ltd. We are registered in England and Wales under Company Registration number 7188907


10.2  Our registered address is:

40 the Street

North Nibley



GL11 6DW


10.3  You may contact us in writing at the above address, using our website contact form, by email using the information published on our website.





© 2019 by HeartVets                                    Privacy Policy         

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